Frequently asked questions
What is the return policy?
We want every customer to be happy with their purchase. However, because all customised items are made specifically to order, we’re unable to accept returns or exchanges on these products.
Are any purchases final sale?
Yes — all sales are final. As each item is made to order, we’re unable to accept returns, refunds, or exchanges unless an item arrives faulty or incorrect.
When will I get my order?
We aim to dispatch within 3-5 working days, however this may be longer during busier periods. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.